In indirect care, which is the third recommended action?

• A. Greet resident, address by name, and introduce yourself
• B. CHECK WRISTBAND to assure you have the right patient
• C. Provide explanation to resident about care before beginning and during the care
• D. Promote resident's rights during care

Answer: (C)

Providing explanation to the resident about the care before beginning and during the care is the best choice because clear, proactive communication is essential in indirect care. It helps the resident know what will be done, why it’s needed, and what to expect, which supports informed consent, reduces fear, and invites the resident to participate in their care. It also gives the resident a chance to ask questions, express preferences, and raise any concerns, which can improve safety and cooperation. While identifying the correct resident and upholding the resident’s rights are important, explaining the plan directly addresses understanding and comfort during the care process.